Shipping & right of return
Goods are sent mainly with DHL, which has a delivery time of 6-10 working days to your nearest representative. For faster shipping, we ship by postal code on request (4-7 working days)
Heta Hyttan is fully responsible for your item being delivered to your home in perfect condition. Damaged products during handling or faulty goods are replaced free of charge.
Each product is completely handmade from recycled eco-friendly crystal. There are variations, but we always send the finest ones to you who can't choose for yourself.
All in accordance with our sustainable business concept
RIGHT OF WITHDRAWAL:
The buyer is responsible for shipping costs when exercising his right of withdrawal within 14 days of the product being delivered. Returns cost SEK 79 and a return slip is sent via email.
Returned damaged goods as a result of defective packaging will be refunded at 40%. Products with engraving are exempt from the right of withdrawal.
ATTENTION! Products with engraving are exempt from the right of withdrawal. Products with engraving cannot be returned for a refund, not even within the first 14 days.